Operating coaches comes with responsibilities and risks that most claims handling organisations fail to address or cover adequately. That’s why it’s important to use an accident management company who fully understands your organisations specific needs and requirements when involved in a motor accident.
NTBS / NCA Accident Management is the centralised handling of an operator’s claim following a road traffic collision and is a cost-effective intermediary service which assists drivers in getting back on the road as quickly as possible. Our expert team can liaise with your insurers and deal with all aspects of the claim, including repair and Third Party mitigation subject to prior approval & appointment of your insurers
In the event of an accident, supporting the driver or operator when they may be distressed and confused is our primary objective. If the accident is non-fault we may be able to provide a replacement vehicle of similar type to the one involved in the collision, quickly & efficiently, to avoid minimum disruption to your business. NTBS / NCA Accident Management realises the importance of preserving your reputation.
• Incident Notification
Incidents can be reported 24/7, 365 days a year via a dedicated accident helpline
• Replacement Vehicle
In the event of a non-fault accident we may be able to provide a like for like or similar replacement vehicle
• Claims Management
We actively advise and consult with our clients and operate in accordance with agreed SLAs, with claim updates provided by an agreed method of communication
• Repair Management
Repairs to Coaches and specialist vehicles are arranged through our nationwide network of insurance approved and industry accredited quality repairers
• Third Party Claim Mitigation
In the event of a fault incident involving a third party, subject to prior approval & appointment from your insurance company, we can help to reduce the cost of claims by proactively managing the third parties repairs and providing them with a replacement vehicle
Blacks of Brechin - NCA is excellent and with this new addition it would be very beneficial to operators
Tel: 0844 891 0280