On receipt of your call for assistance to our 24/7 Denton based control centre, we will obtain all the relevant information about your situation and then take full control of your breakdown requirements.
This information will then be assessed to determine the appropriate action to resolve the situation. With a UK network of over 3000 specialist suppliers coupled with a vast network in 32 European counties including main dealers and independents, we are well placed to provide a fast response to any situation anywhere. NTBS Ltd will maintain communications with you our customer and attending agent, and provide regular updates.
Once the vehicle is mobile, you will be informed. The invoice from NTBS Ltd would include a record of the breakdown incident and a summary of the work performed by the attending agent.
Our team are always kept informed of advancements in technology and the introduction of new rules and regulations within the industry. With the assistance of local agents, onsite training and product information are obtained ensuring that you the customer get the very best of service.
Using a state of the art telephone and recording system, all our telephone calls are recorded for security and training purposes.
The company is in the hands of the Brown family and following on from the founder, Spencer Brown, comes another two generations, Stuart Brown and his two sons to ensure it stays a family business.
The office is managed 24 hours by friendly and experienced staff, who are always willing to assist with any problems. We believe in and operate a strong “hands on” management philosophy.
NTBS Ltd are associate members of BAR.
In 1987 the basic idea was formulated by Spencer Brown, to provide a fast and efficient pay as you use service to breakdowns on transport refrigeration units, covering the whole of the UK. Our aim was to have an engineer on site within the hour. It quickly grew to include all makes of transport refrigeration units. First and foremost the aim was, and still is, to get the unit running to enable the driver to get his drop delivered, or to return back to base.
In 1989 the Tail Lift network was introduced to operate alongside the refrigeration network. This involved all the main manufacturer’s agents and sub agents. The aim is the same as the refrigeration; a service engineer on site speedily, to carry out a full or temporary repair to enable the vehicle to be mobile.
In 1990 Nationwide Transport Breakdown Services Ltd (NTBS) was formed in its entirety. Operating from its Denton base, it was at this time that Spencer and Jean's son, Stuart joined the company, with the brief to set up a Nationwide Auto Electrical breakdown network, again to operate in the same way as the refrigeration and tail lifts. This came on stream fully in the middle of 1991. Also towards the end of this year, Stuart’s wife Sue joined the company to manage the Accounts department.
With the expansion of the above services the demand came for coverage, to include all manner of mechanical breakdowns, such as windscreens, tyres, hydraulics and curtains. Within our network of over 1500 specialist agents operating 24 hours a day, 365 days a year, we cover breakdowns of all descriptions on commercial vehicles and any ancillary equipment within the UK and Europe.
In 1992 we became associate members of Transfrigoroute.
In 2001 the company expanded further, by incorporating a call handling facility for the UKs leading Tail Lift and Transport Refrigeration specialists, working to their specifications.
In 2002 we set up a fleet management service, providing full services, MOTs and LOLER tests nationwide.
Sadly in 2007 Spencer Brown passed away after a short illness. The company, now in the hands of Spencer’s son Stuart and the rest of the Brown family, is continuing to grow as Spencer would have wanted.
In 2008 we set up our sister company Nationwide Transport Training, a dedicated company to provide driver training. This included CPC training and engineer training providing Tail Lift training and Double Deck training.
In 2012 we moved in to our bespoke built call centre, providing us with the ideal facilities for continued growth.
In 2013 we launched our bespoke built computer software, Spencer, named after our founder Spencer Brown. The system provided us with a whole new range of reports and gave our customers a web portal login to view real time information.
In 2015 we employed our 30th member of staff, demonstrating our continued growth.
In 2017 we will celebrate our 30th year in business.