Nationwide Coach Assistance Ltd (NCA Ltd) was established in 2001 to provide coach operators with a dedicated and complete service to respond to your entire breakdown needs.
Working with the same values as NTBS, we offer a true pay on use coach and bus breakdown cover service with coverage anywhere in the UK and Europe. At all times we strive to deliver a service level you would expect when in need of speedy emergency roadside assistance, and at competitive rates. Helpful and knowledgeable staff are at the end of a phone 24/7, who mobilise the nearest and most competent agent to attend to your situation.
Passenger care with replacement vehicle and driver, and disability vehicles
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NCA Ltd, operating from Denton, Manchester, provides support to any type, model or age of coach, plus all special and ancillary equipment. The service includes roadside assistance and coach and bus repair ranging from mechanical to auto electrics through to passenger lifts, air conditioning and PA systems.
The target is to be in attendance within 90 minutes, subject to traffic and weather conditions. The first and foremost consideration is to get the vehicle mobile again safely, in the shortest possible time. If the coach or bus repair exceeds an agreed roadside cost limit, contact is made for authorisation to continue. If a recovery is required quotations are obtained and you, the operator, make the decision.
On receipt of your call for assistance to our 24/7 Denton based control centre, we will obtain all the relevant information about your situation and then take full control of your bus or coach breakdown cover requirements.
This information will then be assessed to determine the appropriate action to resolve the situation. With a nationwide network of specialist agents, including main dealers and independents, we are well placed to provide a fast response to any situation anywhere in the UK or Europe. NCA will maintain communications with you, our customer, and attending agent, and provide regular updates. When the vehicle is mobile you would be informed. It is our agents who determine our reputation. Therefore we only use those who respond quickly and produce quality workmanship.
The invoice from NCA would include a record of the breakdown incident and a summary of the work performed by the attending agent.
Our team are always kept informed of advancements in technology and the introduction of new rules and regulations within the industry. With the assistance of local agents, onsite training and product information is obtained ensuring that you get the very best of service. All our telephone calls are recorded for security and training purposes. NCA are associate members of CPT.