On receipt of your call for assistance to our 24/7 Denton based control centre, we will obtain all the relevant information about your situation and then take full control of your breakdown requirements.
This information will then be assessed to determine the appropriate action to resolve the situation. With a UK network of over 3000 specialist suppliers coupled with a vast network in 32 European counties including main dealers and independents, we are well placed to provide a fast response to any situation anywhere. NCA Ltd will maintain communications with you our customer and attending agent, and provide regular updates.
Once the vehicle is mobile, you will be informed. The invoice from NCA Ltd would include a record of the breakdown incident and a summary of the work performed by the attending agent.
Our team are always kept informed of advancements in technology and the introduction of new rules and regulations within the industry. With the assistance of local agents, onsite training and product information are obtained ensuring that you the customer get the very best of service.
Using a state of the art telephone and recording system, all our telephone calls are recorded for security and training purposes.
NCA Ltd are associate members of CPT (Confederation of passenger Transport) and also operate the CPT Assistance breakdown line.
The company is in the hands of the Brown family with Stuart and Sue Brown comes another generation, with their two sons Chris and Steven to ensure it stays a family business.
The office is managed 24 hours by friendly and experienced staff, who are always willing to assist with any problems. We believe in and operate a strong “hands on” management philosophy.